Store Name: J. Jill
Size Range: Misses 2-18, Petite 0-18, Tall 4-18, Plus 16-28
Shoes: Yes, but I can’t seem to find wide widths on the site
Trendy: No. Understated elegance (my words)
Overall Rating (out of 10): 9
Last week we went retro/Goth with Torrid. Now we’re swinging back to the more classic side of the pendulum. This one should be easy for me. J. Jill is my favorite clothing store at the moment. Actually, it has been for the past two years or so. It’s classic, but not too classic that it steps over the line to Frumpy & Dumpy. I love their clean lines. And although I will never look like their willowy models, I love the way I look in their clothes.
J. Jill has a really nice selection of classic pieces. You can find dresses, tops, pants, shoes, sleepwear and accessories. Most things come in all their different size ranges although, as usual, if you can fit a regular misses size range you have the most options. I have found the quality of the clothing to be very good and their customer service to be unparalleled. I ordered a dress for a special occasion. Two weeks later it was still in the land of the missing. I called. Turns out the carrier lost it. J. Jill replaced it immediately without charging me, gave me a free, two-day shipping upgrade to make sure I got it in time for my event and a prepaid shipping label to return the first one if/when it eventually arrived. It did show up, a week too late. In this day and age of no or limited customer service, I was, quite honestly, amazed.
Do You Like Linen?
If you’re a linen lover, you’re in for a treat. They have a lot of it in the summer. Personally, I don’t care for linen as every linen item I’ve ever owned has ended up looking like an unmade bed or a pile of laundry in five minutes or less. I have not tried J. Jill’s linen YET. I may in the future. But if you love linen and their styling, you’re in for a treat!
The clothing is pricey, at least by my definition of pricey. Most basic dresses are in the $89-$99 range. Sometimes, it seems like everything is in that range. Some items are considerably more. As much as I love this company and their clothing, I only purchase during sales or when I have some hot coupons. Preferably both! And while I don’t encourage credit card shopping, if you get their card you will get a percentage off your first order and 5% off every order you place after that, even if there are already sales applied.
J. Jill has a full range of misses sizes, up through 18, which is unusual these days. Most regular sizing goes to a 14 or 16 and then they have you paying extra for the plus sizes. Great for the woman who just needs a smidge more room. Plus sizes are about $10 more. This is the only thing I don’t like about J. Jill. Misses, petite and tall are the same price. Granted, they all top out at a size 18 and the plus range at a 28, but a tall 18 takes considerably more fabric than a petite 18 does and they are the same price.
As to fit, I wear a 14-16 almost everywhere and I wear the Petite Large at J. Jill. It fits perfectly, like it was custom-made just for yours truly. I have never purchased shoes, so I can’t say much about them. If my experience with them is indicative of the entire line, you should be able to order your standard size without going up or down. I have two or three dresses, several pairs of pants, a skirt and a selection of tops and I feel they fit true to size. My one slight gripe is that their petite pants are a wee bit long on occasion. I have one pair that actually had to be shortened. I double-checked that I ordered petites and I did. Measured the inseam at 29″. Ummm, no, that’s not exactly petite.
Shipping, Returns and Exchanges
Standard shipping (4-7 days) starts at $5.95 and goes up to $19.95 depending on the price of your order. For $8 extra you can get guaranteed two-day delivery. For an extra $15, if you order before 3 p.m. eastern time, you can have your order in your hands the next day. Good to know if you need something NOW.
Exchanges are a phone call away at 1-800-343-5700 (7 a.m. to 11 p.m. Monday through Saturday). Your new item is sent immediately. Then you send your unwanted item(s) back the same way you would return something to the company.
You can return anything purchased online to a J. Jill retail store if you have one in your area. You should bring your clothing item, the payment method used and the receipt that came in the package.
If you want to return directly to the company, you use the Smart Post return label which is in all shipped packages. It is postage-paid; however, once all is said and done, J. Jill will charge your original payment method $6.95 for the return shipping. Full details can be found on the web site.
J. Jill runs sales at least three times a week. Once you get on the email list, you will be advised when there is a sale. These sales are usually a percentage off a certain class of items, like 30% off dresses or 20% off pants and jeans. There are online coupons out there. My first stop for online coupons is Retail Me Not.
My Overall Impression
As I said at the beginning of this review, I love J. Jill. Yes, I like stores like Torrid for fun clothing but. . . I seem to always come back to J. Jill. I think I wore out two pair of their wool-blend pants this winter! Classic but not stuffy, with a soft easy drape, very easy to wear, quality fabrics. . . I could go on and on. What’s not to love? If you have a retail store in your area and you like this type of clothing, go and try a few things on. I think you’ll be glad you did.
See ya next time!